1. How to apply online trading service?
For current customer, please contact with Account Executive or visiting branches for application. If you are a new customer, then please mention to our staffs before application.

2. Do I need to pay any application fees on online trading service?
There is no additional charge on online trading application.

3. Can I enjoy any free real time quotation services?
Online trading clients can enjoy 250 times free snapshot Quotation service, and clients also can earn extra 100 times snapshots for each successful trading via online system. Besides snapshots quotation service, we also provide streaming real time quotation services (monthly fees applied, please refer to “Real Time Quotation Service” section for detail).

4. What kind of information I can get from the streaming real time quotation service?
Information on real time quotation services are including: financial news, research and analysis reports, real time stock price quotation, Hang Seng Index, technical charts and company profitability. Please refer to “Real Time Quotation Service” session for more detail.

5. How long it takes on my online trading account application?
It normally takes 2-3 working days after we have received your completed application. The confirmation letter and password will be sent by email and mail separately.

6. If I received the confirmation letter for a period of time, but I haven’t receive my password yet, then what should I do?
To protect your account not been used by unauthorized person, we suggest to contact our customer service hotline (852) 2250 8298 a.s.a.p.

7. I have received both password and confirmation letter, then what I should do?
If you have received both password and confirmation letter, then you can start to operate your online trading account. Please follow the instruction and procedure to login your account (Login name is listed on the confirmation letter). We recommend changing your personal password on the first time login.

8. If I forgot my login password, then what should I do?
If you forgot your password, then please download and fill in the “Online Trading Facilities – Password Reissuance Request Form” from our website.